Shipping policy

Worldwide Shipping

At Ceylora Gifts, we proudly deliver our curated Sri Lankan gift boxes worldwide. Every order is carefully packed to ensure it arrives beautifully and safely.


Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly longer.


Estimated Delivery Times

Sri Lanka

  • 1–3 business days

International Orders

  • Standard International Shipping: 7–21 business days
  • Express Shipping: 3–7 business days

Delivery times may vary depending on destination country, customs processing, and courier operations.


Shipping Carriers

We work with trusted international shipping partners, including:

  • DHL Express
  • FedEx
  • EMS / Sri Lanka Post
  • Other verified courier partners

Shipping methods may vary depending on destination and package size.


Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.


Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.


Incorrect Address Information

Please ensure your shipping address is correct before placing your order.

Ceylora Gifts is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.


Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur due to customs inspections, weather conditions, or courier disruptions.

If your package is significantly delayed or lost, please contact us and we will assist you in resolving the issue.


Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products so we can assist you promptly.


Contact Us

For shipping-related inquiries, please contact us at:

📧 support@ceyloragifts.com

We’re always happy to help.